ORDERS & PAYMENTS

Q: What payment methods do you accept?

A: We accept credit/debit cards, Touch ‘n Go eWallet, and bank transfers (FPX).

Q: Can I cancel or edit my order?

A: Orders process fast! Email us within 12 hours at support@acrvell.com with your order number—we’ll try, but no promises.

SHIPPING

Q: How long will my order take to arrive?

West Malaysia: 3–7 business days after dispatch.

East Malaysia: 5–14 business days (customs may add delays).

Q: Do you offer express shipping?

A: Not yet—but we’re working on it! Follow @acrvellco for updates.

Q: My tracking hasn’t updated. Help!

A: Courier systems sometimes lag. Wait 48 hours, then email us with your order number.

RETURNS & EXCHANGES

Q: Can I return an item if it doesn’t fit?

A: We offer exchanges for unworn items with tags within 14 days. Email returns@acrvell.com to start the process.

Q: What if my item arrives damaged?

A: Email us within 7 days with photos/video at returns@acrvell.com—we’ll replace or refund you.

Q: Why are some items marked “FINAL SALE”?

A: These are limited-run designs (like collabs). No returns/exchanges, so choose wisely!

PRODUCT CARE

Q: How do I wash my ACRVELL tee?

A: Inside out, cold wash, hang dry. Treat it well—it’s built to last.

Q: Will the print crack over time?

A: Our prints are durable, but avoid ironing directly on them.

ABOUT ACRVELL

Q: What does “Uniquely Basic” mean?

A: It’s our way of celebrating elevated essentials—think premium fabrics and subtle details for real life.

Q: Are your products ethically made?

A: Yes! We work with small Malaysian workshops and use sustainable materials where possible.

Q: Do you have a physical store?

A: Online only for now (follow us for pop-up announcements!).

NEED MORE HELP?

Email support@acrvell.com or DM us @acrvellco. We reply within 24–48 hours.